Shipping policy

Effective Date: August 2, 2026

Thank you for shopping with Venture Out E-Bikes, operated by Sirius Pathfinders LLC! We aim to deliver your order efficiently and reliably. You'll find all the details about our shipping process below, including delivery times, costs and tracking. If you have any questions, feel free to contact us. We're here to assist you.

1. Shipping Locations & Restrictions

Geographic Scope: We currently ship to 48 states within the United States.

Exclusions: At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. Territories.

Address Restrictions: We are unable to ship to P.O. Boxes, military addresses (APO/FPO/DPO), or diplomatic addresses.

2. Delivery Timelines

Order Cutoff Time: 2:00 PM (GMT-06:00) Central Standard Time (Chicago). Orders placed after this time will begin processing the following business day.

Handling Time: 1–2 business days, processed Monday through Friday.

Transit Time: 3–7 business days, shipped Monday through Friday.

Total Delivery Time: Estimated at 4–9 business days (Monday through Friday).

Please note that orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Costs

Standard shipping: We offer free shipping on all orders of e-bikes and orders of e-bikes plus accessories.  For accessories-only orders, standard shipping rates apply. 

No Hidden Fees: We do not charge hidden service or processing fees.

Currency: All shipping fees on our site are listed and charged in USD.

All shipping, handling, and logistics fees are included in the final price shown at checkout before payment.

4. Shipping Carriers

We ship orders via with reputable carriers, including UPS, FedEx, USPS, and licensed LTL freight carriers for large or heavy items. If your order includes an item that requires freight shipping, you will be contacted to schedule a curbside delivery window.

Please ensure you provide a correct phone number during checkout.

5. Shipping Origin

All orders are dispatched from the United States.

6. Order Tracking

Once your order is shipped, we'll email you with tracking details. You can follow and track your package online using the details in your shipping confirmation email.

    7. Damaged Packages

    Inspection: Please inspect your package immediately upon delivery.

    Reporting: If your order arrives visibly damaged, please contact us at heather@ventureoutebikes.com within 48 hours with photos of the damage and the packaging, so that we can evaluate the issue and make it right.

    Freight (LTL) Shipments: For large items arriving via freight, please note any visible damage on the Bill of Lading (BOL) before signing for the delivery.

    8. Order Changes & Cancellations

    If you need to change or cancel your order, please contact us immediately. Once an order has entered the "Transit" phase, it can no longer be cancelled and must follow our Return and Refund Policy.

    9. Contact Information

    Should you have any questions about your order or any shipping inquiries, simply reach out to us via the contact details (phone or email) below:

    Business Name: Venture Out E-Bikes, operated by Sirius Pathfinders LLC

    Email: heather@ventureoutebikes.com

    Phone: +15122004958

    Business Address: 14905 Big Falls Dr Leander, TX 78641 USA

    We typically respond within 24 business hours.

    Our customer support team is available Monday through Friday, from 9AM to 5PM CST to assist you.

    10. Policy Updates

    We reserve the right to modify this Shipping Policy at any time. Updates take effect immediately upon posting. We encourage reviewing this page periodically for the latest version.

    Thank you for choosing Venture Out E-Bikes.