FAQs

How long does it take for my order to be shipped?

For Standard Shipping within the United States, total delivery time typically takes 4 to 9 business days (Monday through Friday), including 3 to 7 business days in transit and 1–2 business days for handling and order processing.

What is your return policy?

Our products are covered by a 30-Day Returns and Refund policy on all items (including defective and non-defective items). For full details, please refer to our 30-Day Return Policy .

Do you charge sales tax?

We are sales tax registered in Texas and only charge sales tax on orders shipped within this state as required by law.

Are there any restocking fees?

No, we do not charge any restocking fees on any products or orders.

Which payment methods do you accept?

We accept a wide range of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover, Diners Club) and digital wallets like Apple Pay, Google Pay, and Shop Pay.

Our website uses Secure Socket Layer (SSL) encryption to protect personal and financial information during transmission.

Can I modify my order after placing it?

Yes, changes can be made at no extra cost by contacting us at heather@ventureoutebikes.com before your order is dispatched. If there is a price difference, it will either be credited to your payment method or invoiced separately. For immediate order updates, you may also call +1 (512) 200-4958.