Sequoia by Rattan Ebikes

High-Performance Torque Sensor Mountain Bike

Torque Sensor, 26" Fat tire eBike for OFF-Roading, LCD Display with App control, 1500w (peak) motor, Class-3 speed(Top Speed 28mph), 48V 1920Wh Samsung Battery and step-through frame. For riders who need endurance and strength, the Rattan Sequoia packs a serious punch. Its 40AH battery takes you farther, the suspension fork smooths out the bumps, and the 750W motor gives you the power to tackle any trail with confidence.

• Battery is UL 2849 Certified
• 80NM, High Perfomance for climbing hills
• Top speed 28 MPH
• Can carry 450 pounds in rider weight and gear combined
• Shimano 8-speed deraileur
• hydraulic front suspension
  
  

Shipping Area

We are only able to ship to the lower 48 states of the United States. We are unable to ship to PO Boxes or APO.

Shipping Time

For in-stock orders, we'll provide a tracking number within 1-2 business days.

Any accessory that you buy together with the bike may be shipped separately, it is normal if you receive them at different time.

We always use FedEx and UPS for transportation. A SIGNATURE is needed when delivered by FedEx.

Price Match Guarantee
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within 30 days of your purchase date, please let us know and we will refund you the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. Also, if you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date, we will refund the difference for that as well.

To request your partial refund simply e-mail us a link to the same product on our website or on our competitor's website within 30 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible.
The item must be in stock on the competitor's website.
The competitor must be an online store, they may not have a retail "brick and mortar" location.
The website cannot be a discounter or auction website (ie; eBay, overstock, etc..) or be selling used bikes.
The competitor must be an Authorized Retailer of the product in question.
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

For Rattan ebikes, we provide 1-year warranty for all the electrical components including motor, display, charger, battery and controller. In general, we will cover most problems of the system and defects from the factory. The Warranty will be activated at the date of order purchase.

The following parts are the detailed time frame for warranty.

Exceptions The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Rattan. The warranty will NOT cover the problems caused by any of the following causes. 

1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions
2. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan, faulty installation, repair, or maintenance by anyone other than Rattan,
3. The product has been in any accidents, such as traffic accidents
4. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes 
5. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).

Services If you notice any problems under the warranty with your bike, please contact us at info@rattanebike.com with the Following Information:

1. The fact that the purchase was made through Venture Out Ebikes.
2. Order number/ID
3. The email and shipping address you used when placed order
4. Pictures/Short videos of the problems and a brief description of the problems

Parts and Labor. Rattan may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. If applicable law requires Rattan to return a replaced item to you, you agree to pay Rattan the retail cost of the replacement item and shipping.

Do-It-Yourself (DIY) Parts Service.DIY Parts Service allows you to service your own product. If Rattan determines that DIY Parts Service is available to you, Rattan will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Rattan reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not. For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us atinfo@rattanebike.com for further information.*Note, we DO NOT accept return of the bike. If you have any problems with the product, please contact us atinfo@rattanebike.com. Our dedicated customer support will be more than happy to assisting you.