NAKTO WARRANTY
With NAKTO Electric Bikes, quality means everything. That’s
why we stand behind all our products with Nation Wide Limited Warranty.
- For
all warranty claims please contact support@nakto.com - Warranty
only applies to the original owner (non-transferable). - Original
NAKTO parts and components covered by warranty can get one free
replacement within 1-year limited warranty period and
don’t need shipping cost.
·
Proof of your purchase date (e.g. order
confirmation) is required for valid warranty coverage. (No product registration required).
·
Original NAKTO parts and components are covered
by a 1-year limited warranty. Warranty can be used for an exchange of a
component only once within the warranty period and with no shipping costs.
Limited Warranty Covers
Subjected to the terms, conditions, and limitations herein,
NAKTO electric bikes warrant the original retail purchaser of the bike that
the motor, battery, controller, throttle, brake, and PAS
system of the bike will be free from detection in material and
workmanship under normal use and service for one year from the date of
delivery. The Limited Warranty exists for the above-mentioned defects that were
already present at the time of delivery of the bike and cover the motor,
battery, and controller. A rechargeable battery will experience a decrease in
capacity over time as it is charged and discharged. The battery warranty does
not include damage from power surges, use of an improper charger, improper maintenance,
or such other misuse or normal wear.
Please kindly noted that NAKTO E-bikes are not designed for
extreme use including contest and water wading.
Limited Warranty Does Not Cover
Minor imperfections and/or deviations from design
specifications that do not materially alter the functionality of the Product;
Cosmetic damage to the outer surface/finishing and external
parts of the Product, including without limitation cracks, dents, or scratches
on the Product’s exterior;
Deterioration of the Product due to normal wear and tear;
Any parts that naturally are expected to suffer wear and
tear, including without limitation, tires, brake pads, calipers, handlebar
grips, crankset, chain, saddles, pedals, dropouts, and bearings;
Water damage and batteries that have been left to
self-discharge for an extended period of time are not covered by the terms of
the warranty.
Defect or damage arising from any of the following:
- a)
Improper assembly; - b)
Improper follow-up maintenance; - c)
Installation of components, parts, or accessories not originally intended
for or compatible with the product as sold; - d)
Damage or failure due to accident, falls, misuse, abuse, or neglect; - e)
Alterations of the product or the specifications (e.g. paintwork, changes
of the geometry/proportions, inadmissible add-on parts etc.); or - f)
Repair or maintenance by unauthorized dealer or workshop - g)
Exceeding the weight limits or speed limits - h)
Attempting to alter the programming of the electrical system, including,
but not limited to increasing the speed limiter beyond 32km/hr. - i)
Labor to repair or replace the covered component(s) unless otherwise
specified in the warranty terms chart. This warranty is limited to parts
replacement only.
Warranty Claim
If you have a warranty problem, please contact us at
support@nakto.com with the following:
- Proof
of Order Confirmation with purchase date and order number; - Email
address and shipping information used in the placement of the order.
