Eunorau Bikes, a Nevada corporation (“Eunorau”), offers this Limited Warranty (“Warranty”) for the Eunorau electric bicycles ("Product“) that are bought in the U.S. or Canada on or after August 1st, 2023. Any bike bought and registered before this period is still subject to theoriginal limited warranty.Eunorau requires you to register your Product right after the purchase. This will ensure your any after-sale claims to process faster and more accurately.Eunorau's 24-Month+ Warranty only covers manufacturing defects and does not include usual wear & tear and labor cost.Eunorau complimentary continues to support the Product after the Warranty as a manufacturer courtesy and may only ask for shipping costs and send replacement parts for free. Eunorau reserves the right the change this term without any confirmation from the customer.Thank you for choosing Eunorau. Enjoy the peace of worry-free protection of a 24-month+ Warranty.
Frame warranty: 10 years
Motor, Electrical Components, and Battery: 24 months
Warranty Requirements:
1. Proof of purchase.
2. Product Registration right after the purchase at Product Registration (eunorau-ebike.com)
3. E-bike check-up by a Eunorau specialist or dealer after the first year of use with receipt showing who completed the check up and the details of what was completed and the condition of the bike, along with any repairs required.
4. You are the original purchaser, Warranty does not transfer to another owner.
This Limited Warranty does not cover:
- Ordinary wear and tear are not the result of defects in workmanship or materials. Wear and tear can be assessed by an authorized Eunorau dealer. Parts not typically covered include but are not limited to:Brake PadsRotorsSpokesHandlebar GripsShifterBrake cablesCasingsTires/TubesChainsChain RingsCassettesTransmission gearsParts are compromised due to corrosion due to the elements (moisture, heat, etc).Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
- Labor charges for part replacement or changeover
- Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress
- Scratches, dents and cosmetic damage not caused by Eunorau
- The product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible
- Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Eunorau
- Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions (YouTube Video) & Manual
- Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source
- Using a battery charger that is not intended or compatible for use with the Eunorau battery
- Using a battery charger improperly
- If any of the seals on the battery are broken or show evidence of tampering
- If the battery has been used in equipment other than the bike for which it is specified
- Any free gift or accessories that came with the purchase of the product, such as racks and fenders that are included or pre-installed on the ebike, are not covered under the warranty.
